Chelsea Apps Factory provides a comprehensive Support offering to ensure
that your applications continue to work in the way you intended them to. We help your mobile app products evolve according to market requirements
and your specific needs
WE HAVE A A TEAM OF MOBILE SUPPORT SPECIALISTS
Our in-house, dedicated support team is comprised of mobile support specialists across a wide range of platforms, systems, frameworks and coding languages.
We are experts across digital, but our mobile specialism means we are able to offer bespoke support packages to support your mobile or multi-platform digital products.
We have a diverse team able to deliver high quality Support for complex products and integrations.
SUPPORTING APPS & PRODUCTS WE'VE BUILT
Our clients use CAF Support to ensure maximum up-time and customer satisfaction.
During the course of any ‘Build’ engagement, our Support team will work with you to devise a package that’s right for you, or you can opt to purchase a standard plan from the outset.
We are transparent with pricing; allowing you to assess the whole-life cost of your digital products.
SUPPORTING LEGACY APPS & PRODUCTS
We’ve built our team to be able to respond to a range of support requirements; their expertise is broad and deep. We are seeing a trend in technology suppliers not offering support for digital solutions and so more and more we are asked to support systems built by other businesses.
We have developed somewhat of a talent for doing this - quickly getting under the hood of third party solutions and offering flexible support packages to new clients.
SUPPORT MADE SIMPLE
We provide our Support clients with access to an easy-to-use web portal where you can raise any bugs and keep up to date with the progress we’re making towards fixes. We use Zendesk (named a leader in the Gartner Magic Quadrant for the CRM Customer Engagement Center).
A Knowledge Base can also be made available through the portal containing answers to any FAQs.
SUPPORT DESIGNED FOR YOU
Initially, it may be that the level of support required is small; but that it grows in line with the programme as more apps are delivered and the supported user base grows. We offer three models for Support:
/ Option 1
Support resource as part of a Build Team (charged on T&M basis).
/ Option 2
Support is charged at a percentage of the CAF development fee for applications.
/ Option 3
A fee is agreed to support applications not built by CAF on an annual basis.
NEW CUSTOMER ENQUIRY FORM
CONTACTING CAF SUPPORT
Existing customers have access to a unique online CAF Support Portal. If you can’t find your information to login and raise a support ticket, and need to speak to someone in an emergency please email: firstname.lastname@example.org.